Knowledge Base

The Customer Portal allows you to manage your subscription, payment, and billing.

How to access the Customer Portal

To access the TeamViewer Customer Portal, please follow the instructions below: 

1. Click the TeamViewer Customer Portal access link. 
2. Sign in with your TeamViewer credentials. 

Alternatively, you can also:

1. Access our homepage https://www.teamviewer.com/.
2. Click Sign in on the top right corner of the page, and click Customer Portal.
3. Sign in with your TeamViewer credentials. 

You have successfully signed in to the TeamViewer Customer Portal

How to download, pay, and send invoices via e-mail

To download an invoice, please follow the instructions below:

1. Access the Customer Portal as described in the previous section.
2. Click the Invoices menu.
3. Next to the invoice you want to download, click the Download button.

The download will start, and the invoice will be available in your respective Download folder.

💡Hint: You can also upload a proof of payment document if your license has been set inactive due to payment default.

To pay an invoice, please follow the instructions below:

1. Access the Customer Portal as described in the previous section.
2. Click the Invoices menu.
3. Next to the invoice you want to download, click the Pay button.

You will be redirected to the payment page.

To send an invoice via e-mail, please follow the instructions below:

1. Access the Customer Portal as described in the previous section. 
2. Click the Invoices menu. 
3. Next to the invoice you want to send via e-mail, click the three dots (⋮) button.
4. Click Send invoice via email.
5. Enter the e-mail address you want to send the invoice to, and hit Enter. This will add the e-mail address to the field.
6. Click Send.

The invoice has been sent to the email address you provided.

How to manage your subscription

You can view and manage your TeamViewer subscriptions and get a quick overview of its most relevant information.

To manage your subscription, please follow the instructions below:

1. Access the Customer Portal as described in the previous section.
2. Click the Subscription menu.
3. Click on Manage subscription.

How to change your payment method and billing address

To change your payment method and billing address, please follow the instructions below:

1. Access the Customer Portal as described in the previous section.
2. Click the Subscription menu.
3. Click on Manage subscription.
4. Click the three dots (⋮) and Edit next to the respective item to either change your payment method or your billing address.