There’s no way to predict when an IT emergency will occur. Whether it’s a bank of servers crashing, needing to reboot a rogue computer, or having to address a device failure, these types of mishaps can happen at any time. It is therefore important that system administrators have the necessary tools to address and solve these problems as and when they happen. Remote admin software, such as that offered by TeamViewer, provides system administrators and other IT support staff the ability to remotely access servers and other devices regardless of their location. Whether rebooting a device on the other side of the world, or accessing a local server to retrieve company data, remote admin software allows you to provide help when it’s needed the most.
TeamViewer’s all-in-one solution to remote admin software connects an administrators’ device to a target service or device by setting up a secure connection over the internet. The only requirements are that both the host and target computer must have the appropriate and corresponding software set up to enable the remote administrator to access the device or server in question.
Remote admin software has a broad range of uses, but one area where it is particularly useful is in the field of software installation and maintenance. Because system administrators have to maintain the uptime and performance of computers and servers, and may not always be in the same proximity as them if an error occurs, it is important that they are able to access the system in the event of an incident.
Whether logging onto servers remotely, retrieving files, or providing tech support, one of the biggest concerns that affect every application is security. With so much sensitive data being shared and transmitted, it is important for remote admin software to be watertight so that interception by any malicious third parties is prevented.
Because of this, TeamViewer is equipped with the highest level of modern security features, to ensure that information remains private when communicating remotely. This includes end-to-end encryption, two-factor authentication, and the use of whitelists to enable preauthorised devices to communicate using the remote admin software. These levels of security not only ensure the safety of transmitted data, but also afford the users peace of mind.
TeamViewer’s remote admin software solution allows administrators and other IT professionals to perform server maintenance, roll out and update software, as well as perform system management checks all from one centralised location, saving time and money on travel costs.
Being able to remotely connect to devices and machines means that IT professionals can provide comprehensive customer support instantly without having to leave the office. This is further augmented with features such as screen sharing and online whiteboards.